Job Description

Position: Technical Writer

Location: Reston, VA #HYBRID

Duration: 12Months Contract

Rate: $40/hr

Job Description :

• Responsible for the design, writing, editing and re-writing of software user guides, procedure manuals, operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity, quality, graphics, coverage, format and style.
• Acquires or verifies knowledge of subject matter by interviewing workers or software experts, observing performance methods and/or referring to technical or regulatory documentation.
• Transform existing documentation to consumption by AI bots.
• Education Details: English, Journalism, Business or Technical Discipline
• 3+ years experience as a technical writer or communications experience.
• Certifications: Publications & Graphic Arts\Certified Technical Writer
• Knowledge of call center operations, claims and/or enrollment and biling and work flows.
• Knowledge of Claims Processing Systems, Facets and/or NASCO
• Knowledge of ACA
• Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences., Proficient
• Ability to recognize, analyze, and solve a variety of problems., Proficient
• Proficient in Microsoft Office programs, particularly Word and Excel., Proficient
• Ability to use screen capture and editing software. Proficient
• Excellent communication skills both written and verbal., Advanced
• Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment., Advanced
• Associate must be a team player, use professional judgment, and must support organizational and departmental goals., Advanced
• Individual must demonstrate initiative and work well independently as well as a contributing member of a team., Advanced
• Should be well organized and detail oriented as well, Advanced

ESSENTIAL FUNCTIONS :

40% Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications.Translates complex processes and systems into easily understandable step by step processes. Improves quality, usability and efficiency of existing documentation.

30% Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns.

20% Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts to processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.

10% Ensures project documentation is in compliance with company legal, business and regulatory requirements.

Thanks & Regards,
--

LAXMAN
Team Lead - Talent Acquisition

KMM Technologies, Inc.
CMMI Level 2 | ISO 9001 | ISO 20000 | ISO 27000 Certified
WOSB, SBA 8(A), MDOT MBE & NMSDC MBE
Contract Vehicles: 8(a) STARS III & Schedule 70
Tel: (240) 800-0039 |Email: lax@kmmtechnologies.com

Job Tags

Similar Jobs