Job Description

Job Details

Springfield MA

Hybrid

Full-time

$60000.00 - $68500.00 Salary/year

Description

Department: Rental Assistance Work Arrangement: Hybrid-remote

Economic Mobility Programs Manager

Way Finders is a Top Workplaces for Nonprofit organization named as an employer of choice because our employees said so!

At Way Finders we are passionately invested in lifting up the regions people places and systems. Though our team performs a wide variety of functions we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe affordable housing options.

Interested in joining our team of dedicated professionals Way Finders is currently seeking an Economic Mobility Programs (EMP) Manager . The EMP Manager supports our mission through dynamic management and supervision of the Economic Mobility Programs (EMPs) within the Rental Assistance department and by ensuring quality services are provided to those served.

Benefits include: 20 days of accrued paid time-off in year one 15 holidays annually Health dental and vision insurance options FROM DAY ONE Educational assistance Medical Reimbursement Account Dependent Care Account 403(b) retirement plan with employer match Life insurance Short-term and long-term disability insurance Transportation benefits Employee Assistance Program Annual staff picnic!

Wage starts between $60000 and $68500 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.

Responsibilities include:
Oversee all EMPs ensuring that quality services are provided to clients in a timely fashion
Oversee the accurate and timely collection and maintenance of database records and statistics
Produce and analyze reports to meet contractual obligations and other internal reporting requirements; proactively recommend improvements based on data
Maintain update and share resource materials on educational and training opportunities and social services listings
Provide technical guidance training and assistance to staff within and across departments on program guidelines processes resource availability and in the resolution of complex matters
Conduct home and fieldwork visits as necessary
Establish and maintain strong collaborative relationships with staff (including across departments) community groups funding sources constituents and stakeholders
Proactively identify and inform supervisor/leadership of any issues that may adversely affect the program department or organization
Represent the organization in community meetings with social service and legislative groups; participate in state-wide community and agency meetings including as point person
Remain current with housing assistance trends and services to ensure maximum benefit to clients

Supervisory responsibilities include:
Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
Evaluate and provide timely feedback to staff on performance-related matters; assess staff members strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
Hire new/replacement staff in an efficient manner following recruiting process guidelines
Those directly and indirectly supervised may include program staff and temporary workers

Requirements include:
5 years progressively responsible equivalent experience in housing social services or a related role; a combination of experience plus a Bachelors degree may be a substitute
1 year in a supervisory or lead role
Preference for case management experience
Counseling and assessment skills
Proficiency with Microsoft Office applications and comfort learning new technologies
Advanced organizational skills with a high degree of accuracy and attention to detail plus the ability to reprioritize
Ability to work both independently and as a member of a team with the capacity to communicate and mentor effectively including in group settings
Ability to travel as necessitated by the program
Ability to obtain and retain valid certifications (training provided)
Bilingual (Spanish/English) written and verbal skills appreciated but not required
CORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race color religion national origin disability age gender or gender identity sexual orientation political affiliation or veteran status. We provide reasonable accommodation for qualified individuals.

Required Experience:

Manager

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