At EWC we believe in leading with confidence and building high-performing teams that know how to deliver unforgettable guest experiences. We’re looking for an experienced Center Manager to lead one of our centers in both day-to-day operations and long-term success. What You’ll Do as a Center Manager As the top in-center leader, you’ll manage a team of Wax Specialists and Guest Service Associates while owning all facets of sales, service, and operations. In this role, you will: * Oversee center operations, including scheduling, staffing, payroll, inventory, and compliance * Hire, train, coach, and develop a high-performing team focused on service excellence * Drive daily, weekly, and monthly sales goals across Wax Passes, services, and retail * Monitor and manage KPIs and performance metrics, holding team members accountable to results * Provide hands-on leadership from coaching at the front desk to managing escalated guest concerns * Partner with Wax Specialists to drive retention, guest satisfaction, and brand loyalty * Lead monthly team meetings, coaching check-ins, and goal reviews * Ensure adherence to all safety, sanitation, and brand standards * Represent EWC’s mission, culture, and performance values every day Who We’re Looking For We’re looking for a dynamic leader who can motivate a team, manage the details, and deliver big-picture results. The ideal candidate: * Has 3+ years of leadership or management experience, preferably in retail, spa, fitness, or hospitality * Understands sales strategy, guest experience, and team development * Has experience with scheduling, payroll, inventory, and performance management * Is goal-oriented and numbers-driven; confident using KPIs to guide team success * Is a strong communicator with the ability to coach, resolve conflict, and lead with positivity * Thrives in a fast-paced, people-first, beauty-forward environment * Holds a high school diploma or equivalent (Associate’s or Bachelor’s degree preferred but not required) * Has open availability for evenings, weekends, and holidays Salary & Benefits * $40,000-$50,000 annual salary * Paid Time Off *
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