Junior IT Support Technician (Hybrid) Job at We Solve Problems, Beverly Hills, CA

TkJQM3dOdGgrSUI3SGh2RExpOWF5dnZDdlE9PQ==
  • We Solve Problems
  • Beverly Hills, CA

Job Description

(Hybrid – 60% Remote, Based in Los Angeles)

Make an impact. Grow your career. Have fun doing it.

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed . As a Junior Helpdesk Technician, you'll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn't a siloed helpdesk role. You'll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications—all while working in a flexible, collaborative environment.

What You'll Do

  • Be the first point of contact for client support (phone, email, tickets).
  • Troubleshoot desktops, networking, Microsoft 365, and common business apps.
  • Deliver a great client experience by solving issues quickly—or escalating when needed.
  • Assist with projects (on-site and remote).
  • Keep tickets updated and documentation tidy.
  • Collaborate with a team that values learning, efficiency, and innovation.

What You Bring

  • Strong problem-solving and communication skills.
  • Ability to explain tech clearly to non-technical people.
  • Familiarity with Windows, macOS, Microsoft 365, and networking basics.
  • Eagerness to learn and grow in the fast-paced MSP world.
  • Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

Why You'll Love Working Here

  • Flexibility: 60% remote work, limited commute.
  • Balance: No on-call, no overtime.
  • Growth: Paid training, certification exams, and career paths to senior or specialized roles.
  • Support: Company MacBook, friendly and collaborative team.
  • Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.

Ready to Start Your IT Career?

If you're the kind of person who loves solving problems, helping people, and learning new tech every day, you'll fit right in at WSP. Apply today and take the next step in your IT journey.

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

Experian

Remote Junior Machine Learning Engineer, Remote Job at Experian

 ...across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Overview: Experian is looking for a Machine Learning Software Engineer to join the Experian Assistant teama GenAI-powered platform that... 

Amherst College

Assistant to the Chief Equity and Inclusion Officer Job at Amherst College

 ...Assistant to the Chief Equity and Inclusion Officer Amherst Campus Full Time JR6492 Amherst has taken a leadership role among highly...  ...its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description... 

Staffed4U

SAP HANA Database Administrator Job at Staffed4U

 ...Mid-Level SAP HANA Database Administrator Location: Annapolis Junction, MD Employment Type: Full-time Clearance Requirement: TS/SCI with Polygraph Benefits: Competitive compensation and flexible benefits package We are seeking a highly skilled and detail-oriented... 

Chick-fil-A

Catering/Marketing Assistant Job at Chick-fil-A

 ...Chick-fil-A - Immediate Catering/Marketing Assistant Needed Are you passionate about catering and marketing? Do you thrive in a positive...  ...in day-to-day activities in a high-volume, fast-paced restaurant Offering immediate and respectful response to guests' needs... 

Baylor College of Medicine

Senior Coordinator, Business Operations - Pediatrics Job at Baylor College of Medicine

Summary The Department of Neonatology is seeking a Senior Coordinator, Business Operations to support the BCM-Rice Superfund Research Program. This is a grant-funded role that will coordinate with stakeholders to track budgets, manage travel reimbursements via Concur...