Job Description

As the next general manager of our busy hotel, you’ll have an exciting opportunity to lead our staff and provide our customers with the finest service possible. We need a leader who thrives in presenting new and creative ideas to boost revenue and build good relationships with guests to ensure repeat business. Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role. As the general manager, you will be in charge of human resource management functions such as interviewing, hiring, training, task assignment, coaching/counseling, and performance management. If you're a proven leader looking for a new challenge, please apply as soon as possible! Responsibilities:

• Inspire your staff through leadership, vision, and operational strategies that drive financial success by providing exceptional guest service
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
• Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
• Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Lead hotel operations with a focus on guest satisfaction, team development, and profitability
• Monitor and manage daily performance across all departments
• Maintain brand standards and ensure compliance with all franchise and operational requirements
• Oversee budgeting, forecasting, payroll, purchasing, and expense controls
• Hire, train, coach, and retain team members, creating a positive and productive work environment
• Handle guest concerns quickly and professionally
• Coordinate with the management company on reporting, strategy, and support needs
• Ensure the property is clean, well-maintained, and operating at peak efficiency

Qualifications:

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• You must have 5 or more years of experience working in the hospitality field
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• This position requires a high school diploma or equivalent GED; degree in hospitality or related field of study preferred
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• Minimum 3 years of hotel management experience, preferably with a branded limited or midscale hotel
• Proven ability to lead and manage hotel operations, including front desk, housekeeping, maintenance, and breakfast
• Strong financial skills, including budgeting, forecasting, labor management, and cost control
• Experience with Choice Hotels systems (preferred but not required)
• Excellent communication, organization, and problem-solving skills
• Ability to recruit, train, and lead a high-performing team
• Comfortable working independently with ownership and management company oversight
• Hands-on leadership style with a willingness to step in wherever needed
• Familiarity with online reviews, OTA channels, and guest recovery best practices

About Company: Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.

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