Job Description

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com .

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at

Location: USA - Lancaster, Midpoint Dr 

Division: Solutions 
Job Posting Title: General Manager, Operations - 104859 
Time Type: Full Time

The General Manager of operations is a highly visible leadership role.  This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation.  The General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations.  This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business.  He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. 
• Leads operations to meet prescribes productivity and service goals.  Complies with terms outlined in site operating agreement with the client
• Sets goals to drive company Continuous Improvement efforts
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit paraments for operations
• Assists in setting standards appropriate to client and scope of work

• Partners with senior leadership to develop and recommend annual operating budget
• Responsible for the overall safety and security of operation
• Develops team to achieve company and client objectives for the operation
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Communicates the mission, vision, and core values to motivate direct reports.

Management Information Systems

Proactively develops plans and capital request to ensure appropriate level of automation/technology to service the client.  Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.  Remains knowledgeable regarding changes in hardware and software technology. 

Customer Management

Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support.  Maintains appropriate contact with all functions and respond to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. P romotes a positive relationship with clients by providing excellent customer service. 

Marketing & Sales

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.

Budgeting / Financials

Responsible for development of an annual operating budget.   Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that the budgeting and pricing activities are in compliance with contract guidelines.  Responsible for developing and maintaining contract pricing in a multi-client environment.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE).  Ensures team members are properly trained on any MHE.  Keeps informed of relevant new technology and make recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.  Audits warehouse for compliance with safety, security, and quality principles and rules.  Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

OTHER DUTIES

• Work overtime as dictated by business whether mandatory or voluntary
• Performs other duties as required

SUPERVISORY RESPONSIBILITIES

• Manages operations managers

SKILLS & ABILITIES

Education and/or Experience:

• • Must have a high school diploma or general education degree (GED).
  • Bachelor’s degree is preferred
  • 7 years’ experience working in a logistics/distribution/relevant environment.
  • 5 years’ experience in a leadership role in logistics/distribution/supply chain environment in     

operations management capacity

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Computer Skills

• Proficient in Microsoft Office (Excel, Work, and Power Point)
• Demonstrated proficiency in knowledge of applicable WMS systems

Language Skills

• English (reading, writing, verbal)
• Proficiency in business communication at all levels

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Advance level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets
• Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
• The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
  • Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

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