Job Description

In accordance with the duties and responsibilities outlined below, Fitness Counselors support a positive environment for members, visitors and colleagues. Conducting themselves in a consistently professional and courteous manner, Fitness Counselors are responsible for providing outstanding customer service, ensuring the safety and well-being of all members and guests, and maintaining a warm and friendly experience throughout the Fitness Center.

Pay is $16 - 18 per hour, depending on experience, for up to 20 - 30 hours per week.

Monday through Thursday from 7:30am to 1pm.

Essential Duties and Responsibilities:

• Assist in maintaining the neatness and cleanliness of the Fitness Center. This includes but is not limited to: vacuuming and mopping the floors of cardio and weight rooms, wiping down weight and cardio machines, sanitize surfaces, dusting, cleaning mirrors, re-racking weights, ensure locker rooms are clean and sanitized, etc.
• Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified.
• Respond to member questions and concerns in a timely and professional manner and elevate to Fitness Director as needed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Ensure that the first aid kit is fully stocked, and notifying the appropriate party for replenishment when supplies are low.
• Take prospective members on tours, and facilitate the membership sign-up process with the assistance of the registrar.

  Qualifications/Requirements:

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Understand principles of physical fitness and proper exercise technique.
• A team player, with the ability and willingness to take and implement direction and feedback, and to interact with others in a friendly, engaging and professional manner.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.
• A minimum of a high school diploma, or an equivalent combination of education and experience required.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift and moving in different positions (bending, climbing, kneeling, twisting) to perform certain tasks.
• Must be able to occasionally lift up to 50 - 60lbs (dumbbells to be re-racked, etc.)
• Use of cleaning products.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other functions and responsibilities may change or may be assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

YM&YWHA of Washington Heights & Inwood provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Established in 1917, the YM & YWHA of Washington Heights and Inwood (the “Y”) is a not-for-profit Jewish Community Center that welcomes people of all backgrounds and beliefs. We offer a wide range of educational, recreational, and social service programs to enhance the quality of life of our clients. From top-notch early childhood education and youth development programs to innovative older adult services, there’s always something for everyone at the Y!

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