JOB SUMMARY
The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
EDUCATION/CREDENTIALS:
An Associate’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
We'reHiring!SeniorWeb&GraphicDesigner(TeamLead) Areyouacreativeleaderwholovesturningideasintovisuallystunning... ...tolead.You'llbethego-topersonfordesigningandmanagingwebsites(WixStudioorWordPress)andcreatingimpactfulvisuals....
...Have What It Takes to Work for the Best and Become a Premium Caregiver?- At Senior Helpers we pride ourselves on having the best caregivers... ...* Next day pay available* Aflac* Work close to home* No experience requiredResponsibilities:* Companionship* Meal preparation...
...Addiction Psychiatrist - Kern County, CA (#R10039) Must have board certification or board eligibility in Addiction Psychiatry Greenlife Healthcare Staffing is seeking an Addiction Psychiatristto fill an opening in the KernBHRS department that provides specialty...
...Customer Support / IT Helpdesk Technician Radiation Detection Instruments Location: Sweetwater, TX Department: Customer Support... ...Provide front-line support to customers via phone, email, and remote tools. Troubleshoot and resolve hardware, software, and network...
...Come join our growing team! Our Gutter Installation Technician completes a variety of jobs such as gutter installation, repairs and other related items for Bone Dry customers, providing exceptional service. Your primary responsibility is to represent Bone Dry Roofing...