online customer service representative Job at Scriptem, Remote

TVJmMnc5dHAvb1IwSGgzRUx5ZFN6Zi9NdXc9PQ==
  • Scriptem
  • Remote

Job Description

SCRIPTEM is seeking a dedicated and compassionate Online Customer Service Representative to join our dynamic team in the medical practice industry. In this integral role, you will be the first point of contact for our patients and clients, responsible for addressing inquiries, providing information on services, and assisting with appointment scheduling. Our ideal candidate will demonstrate exceptional communication skills and a strong understanding of customer service principles, ensuring that every interaction reflects our commitment to high-quality care and support. You will play a key role in maintaining patient satisfaction and enhancing their experience with our services. The position requires a tech-savvy professional who can navigate various digital platforms while being empathetic and patient-focused. You will have the opportunity to contribute to our mission of delivering excellent medical assistance while supporting our patients in a virtual environment. As a member of our customer service team, you will collaborate with healthcare professionals to ensure seamless communication and coordination, ultimately ensuring our patients feel valued and supported every step of the way.

Responsibilities

  • Respond to customer inquiries via online chat, email, and social media in a timely and professional manner.
  • Assist patients in navigating our online portals and medical services.
  • Schedule and confirm patient appointments, while ensuring accurate data entry into our system.
  • Resolve patient issues by identifying the cause of the problem and proposing solutions.
  • Maintain a thorough understanding of our services and policies to provide accurate information to clients.
  • Collaborate with medical staff to relay important patient information and feedback for improved service delivery.
  • Conduct follow-ups with patients post-service to gather feedback and ensure satisfaction.

Requirements

  • High school diploma or equivalent; additional education in healthcare or customer service preferred.
  • Proven experience in a customer service role, preferably in the healthcare field.
  • Excellent verbal and written communication skills, with a focus on empathy and clarity.
  • Strong problem-solving skills and the ability to think critically in challenging situations.
  • Proficient in using online communication tools and customer service software.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Strong attention to detail and accuracy in record-keeping and data entry.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Job Tags

Remote job, Full time,

Similar Jobs

Nexon America Inc

Game Designer Job at Nexon America Inc

Description: for Pay Transparency (annually) The base salary range for this position in El Segundo, CA is $80,000 - $100,000 annually. Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum...

Nihon-Teppan Co. Ltd.

Virtual Assistant (remote) Job at Nihon-Teppan Co. Ltd.

 ...This is an entry-level position perfect for job seekers with little experience but eager to learn and grow. Job Responsibilities: Process purchase orders for customers Record and reconcile inventory of products Track and manage incomings and outgoings... 

Intuit

QuickBooks Online Mid-Market Premium Specialist - Hybrid Job at Intuit

 ...contributes to collective goals. Qualifications: What You'll Bring~ Experience : ~1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit... 

Ron Carter Autoland

Sales Job at Ron Carter Autoland

 ...Carter in Alvin is accepting resumes and applications for Vehicle Sales Consultants. Check out our awesome family: If you have any...  ...-in ~ Positive team-oriented working environment ~ Health/Dental/Vision/Life Ins/401k Retirement with match ~ Huge advertising... 

GE Appliances

HR Intern - Supply Chain Job at GE Appliances

 ...together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? The HR intern will join our dynamic Human Resources team and play a vital role in supporting the department's daily operations. This entry-level...