Job Description

Job Requisition ID: 51048 
Closing Date: 11/17/2025; 11:59pm
​Agency:  Department of Revenue
Class Title: OFFICE ASSISTANT - 30010 
Skill Option:  Keyboarding 
Bilingual Option:  None
Salary: $3,802-$4,880/monthly (Anticipated Salary for Non-State $3,802)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:  RC014 Clerical Employees, AFSCME
Merit Comp Code:  

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring an Office Assistant, Opt 2 (keyboarding) for our Research & Analysis Section in Springfield, Illinois. This position is responsible for processing incoming and outgoing mail for the section, preparing payment vouchers using our tax software, and maintaining inventory and production records. If you are organized, detail-oriented, and comfortable working with computers and scanning documents, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under direct supervision, processes incoming and outgoing mail within the Research and Analysis Section.
• Using GenTax’s Bulk Voucher application, creates payment vouchers for remittance received without a processable tax return.
• Creates an adding machine tape to ensure that the multiple remittances and/or multiple documents received are in balance.
• Creates and maintains automated and manual inventory and production reports.
• Keyboards a variety of difficult material including records, reports, correspondence, and other documents requiring an understanding of terminology which includes both commonly used and specialized words which can be readily checked in available references or are typically previously encountered.
• Provide assistance and guidance to temporary and loaned-in clerical staff responsible for extracting, examining, sorting, routing of a variety of tax returns, monies, and miscellaneous items.
• Receives information from Revenue Tax Specialists for letters needed for taxpayer communications.
• As assigned, assists other work areas within the Program Area on a limited basis to supplement temporary worker needs due to production backlogs to meet priority deadlines or as the result of implementation of new legislation or programs.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires one year of related office experience.
• Requires ability to keyboard accurately at 35 word per minute.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to push/pull a cart with materials for delivery to work areas within the building.
• Requires ability to lift and carry work above shoulder level to place on or remove from shelves.
• This position is considered heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(d)). Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.

  Work Hours: 8:00am-4:30pm, Monday-Friday

Work Location: IL Department of Revenue

Account Processing Administration/Returns & Deposit Operations/Document Control & Deposit/Research & Analysis

101 W Jefferson St, Springfield, Illinois, 62702

Agency Contact: 

REV.PostingQuestions@Illinois.gov

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-7064

Posting Group: Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

We recommend a copy of your resume be included with the application.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Tracking #37519

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