Job Description

About the Role

At EnergyUnited, we’re more than an electric cooperative – we’re dedicated to powering the lives of our members and communities. As a Member Support Specialist I , you will be the first point of contact for our members, ensuring every interaction is professional, supportive, and solutions-focused. This role is central to delivering on our mission of providing safe, reliable, and member-focused service.

What You’ll Do

• Respond to member inquiries via phone, email, and web with professionalism and accuracy.
• Provide support on billing, energy usage, service requests, outages, capital credits, and other account needs.
• Guide members through EnergyUnited programs, including EnergyAdvantage prepaid, security lights, and other offerings.
• Assist builders, developers, and commercial accounts with service needs.
• Use our Customer Information System (CIS), Advanced Metering Infrastructure (AMI), and other systems to troubleshoot and resolve member concerns.
• Educate members on energy efficiency and programs available.
• Explain service installation and construction procedures to members.
• Maintain confidentiality, accuracy, and a high level of member satisfaction.
• Provide support during outages and adverse weather events, which may require extended hours.

Working Conditions

• Normal hours: 8:00 AM - 5:00 PM (may vary; overtime and storm support required).
• Hybrid position: remote work with required in-office presence for training, meetings, and performance reviews.
• Onsite Cash Handling in Cornelius: This role requires coming into the office to:
• Accept and process member payments via mail or night depository.
• Complete daily cash sheets, reconcile cash drawers, balance kiosks, and prepare daily bank deposits.
• Storm & Outage Support: During adverse weather or major outages, you will be required to report onsite for extended shifts to provide essential member support.
• Must reside within EnergyUnited’s 19-county service area or within a 40-mile radius of any EnergyUnited office.

What We’re Looking For

• Associate degree in a related field or High School diploma plus 4 years of customer service experience (call center experience preferred).
• At least 4 years of customer service with multi-line phone and PC experience.
• Proficiency with Microsoft Office.
• Strong phone etiquette, listening, and communication skills.
• Ability to work independently, handle deadlines, and remain calm under pressure.
• A flexible, member-first mindset with a commitment to teamwork and problem solving.

Physical Requirements

• Prolonged sitting and computer use.
• Occasional lifting of up to 20 lbs.
• Ability to travel between EnergyUnited office locations as needed.
• Availability during major outages/storm events.

Why EnergyUnited?

• When you join EnergyUnited, you’re not just taking a job—you’re joining a mission-driven team that powers communities with integrity, innovation, and care. We value safety, accountability, and member service, and we empower our employees to make a difference every day.

Ready to Power Your Career?

•   Apply today and become part of the EnergyUnited way: Be Safe. Be Secure. Be Present. Be Member Focused.

Job Tags

Similar Jobs