IT Operations Support Analyst / Desktop Support Engineer || Remote Job at Apetan Consulting llc, New Jersey

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  • Apetan Consulting llc
  • New Jersey

Job Description

Job Title: IT Operations Support Analyst / Desktop Support Engineer

Location: 100% Remote

Employment Type: Contract

Job Summary

The Desktop Support Engineer is responsible for providing technical assistance and support to end users for computer systems, hardware, software, and network-related issues. This role ensures smooth day-to-day IT operations by troubleshooting problems, installing and configuring systems, and maintaining IT assets.

Key Responsibilities

  • Provide first- and second-level technical support to users (in person, via phone, email, or remote tools)
  • Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
  • Troubleshoot hardware, software, OS, and network issues
  • Support Windows/Mac OS, Microsoft Office, and common enterprise applications
  • Manage user accounts, permissions, and access (Active Directory / Azure AD)
  • Perform OS installations, upgrades, and patching
  • Diagnose and resolve LAN, Wi-Fi, VPN, and basic network issues
  • Maintain and update IT inventory and asset records
  • Escalate unresolved issues to higher-level support or vendors
  • Ensure data security, antivirus updates, and system compliance
  • Document issues, resolutions, and procedures in ticketing systems
  • Provide basic user training and guidance

Required Skills & Qualifications

  • Bachelor's degree / Diploma in IT, Computer Science, or related field (or equivalent experience)
  • 1 3 years of experience in desktop or IT support
  • Strong knowledge of:
    • Windows 10/11, macOS
    • Microsoft Office / M365
    • Hardware troubleshooting
    • Active Directory basics
    • TCP/IP, DNS, DHCP fundamentals
  • Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
  • Good communication and customer-service skills
  • Ability to work independently and handle multiple issues

Job Tags

Contract work, Work at office, Remote work,

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