IT Operations Support Analyst / Desktop Support Engineer || Remote Job at Apetan Consulting llc, New Jersey

TXhQM3hkWnAvNGwwSEJ6TEtpUlR5UDdIdmc9PQ==
  • Apetan Consulting llc
  • New Jersey

Job Description

Job Title: IT Operations Support Analyst / Desktop Support Engineer

Location: 100% Remote

Employment Type: Contract

Job Summary

The Desktop Support Engineer is responsible for providing technical assistance and support to end users for computer systems, hardware, software, and network-related issues. This role ensures smooth day-to-day IT operations by troubleshooting problems, installing and configuring systems, and maintaining IT assets.

Key Responsibilities

  • Provide first- and second-level technical support to users (in person, via phone, email, or remote tools)
  • Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
  • Troubleshoot hardware, software, OS, and network issues
  • Support Windows/Mac OS, Microsoft Office, and common enterprise applications
  • Manage user accounts, permissions, and access (Active Directory / Azure AD)
  • Perform OS installations, upgrades, and patching
  • Diagnose and resolve LAN, Wi-Fi, VPN, and basic network issues
  • Maintain and update IT inventory and asset records
  • Escalate unresolved issues to higher-level support or vendors
  • Ensure data security, antivirus updates, and system compliance
  • Document issues, resolutions, and procedures in ticketing systems
  • Provide basic user training and guidance

Required Skills & Qualifications

  • Bachelor's degree / Diploma in IT, Computer Science, or related field (or equivalent experience)
  • 1 3 years of experience in desktop or IT support
  • Strong knowledge of:
    • Windows 10/11, macOS
    • Microsoft Office / M365
    • Hardware troubleshooting
    • Active Directory basics
    • TCP/IP, DNS, DHCP fundamentals
  • Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
  • Good communication and customer-service skills
  • Ability to work independently and handle multiple issues

Job Tags

Contract work, Work at office, Remote work,

Similar Jobs

CVS Health

Foreign Pharmacy Grad - International Pharmacy Intern - CVS Health - Nacogdoches, Texas, United States Job at CVS Health

 ...chronic and specialty conditions. As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling...  ...and direct customer to pharmacist if necessary Field any medical questions when appropriate Communicate and interact with... 

AbbVie

Field Reimbursement Manager, Advanced Parkinson’s Job at AbbVie

 ...LinkedIn and Tik Tok . Job Description "This role is field-based, and candidates should live within a reasonable...  ...City, Oklahoma Kansas City, Kansas The Parkinsons Field Reimbursement Manager (FRM) acts as an alternative in-office resource that is... 

Horizon Roofing

Estimator for Commercial Roofing Job at Horizon Roofing

 ...questions during the construction bid process. Prepare detailed estimates for shingle and siding projects by gathering and analyzing...  ...background check. Must demonstrate the qualities Horizon Roofing values: hardworking, customer-driven, safety-minded, quality-... 

CRH

Software Engineer Summer Internship Job at CRH

 ...Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape...  ...Summary The Oldcastle IT team is seeking a motivated Software Engineer Intern with an interest in industrial automation and software... 

Forterra Inc.

Senior AI Engineer - Multi-View Vision & 3D Reasoning Job at Forterra Inc.

 ...A leading provider of autonomous systems seeks a highly skilled Senior AI Engineer with expertise in computer vision and machine learning. In this role, you will design and deploy advanced AI systems focused on multi-view understanding and spatial reasoning. The position...