Job Description
Job Title: IT Operations Support Analyst / Desktop Support Engineer
Location: 100% Remote
Employment Type: Contract
Job Summary
The Desktop Support Engineer is responsible for providing technical assistance and support to end users for computer systems, hardware, software, and network-related issues. This role ensures smooth day-to-day IT operations by troubleshooting problems, installing and configuring systems, and maintaining IT assets.
Key Responsibilities
- Provide first- and second-level technical support to users (in person, via phone, email, or remote tools)
- Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware, software, OS, and network issues
- Support Windows/Mac OS, Microsoft Office, and common enterprise applications
- Manage user accounts, permissions, and access (Active Directory / Azure AD)
- Perform OS installations, upgrades, and patching
- Diagnose and resolve LAN, Wi-Fi, VPN, and basic network issues
- Maintain and update IT inventory and asset records
- Escalate unresolved issues to higher-level support or vendors
- Ensure data security, antivirus updates, and system compliance
- Document issues, resolutions, and procedures in ticketing systems
- Provide basic user training and guidance
Required Skills & Qualifications
- Bachelor's degree / Diploma in IT, Computer Science, or related field (or equivalent experience)
- 1 3 years of experience in desktop or IT support
- Strong knowledge of:
- Windows 10/11, macOS
- Microsoft Office / M365
- Hardware troubleshooting
- Active Directory basics
- TCP/IP, DNS, DHCP fundamentals
- Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
- Good communication and customer-service skills
- Ability to work independently and handle multiple issues
Job Tags
Contract work, Work at office, Remote work,