Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The IT Field Technology Manager oversees project coordination and issue resolution to support the desktop technology team across the Northern Indiana region. In addition to HR responsibilities, this role manages staffing levels, coverage planning, time approvals, and performance evaluations. A key focus is ensuring that all counties receive adequate technical support to meet established Service Level Agreement (SLA) standards.

This position also helps allocate and coordinate field resources efficiently, reducing unnecessary travel while maintaining high-quality service delivery. You will collaborate closely with other Field Technology Managers and partners across multiple agencies to ensure that technical issues are addressed promptly, effectively, and with minimal disruption.

This postion works primarily in Northen Indiana. Residency in the service area is preferred. You may have occassional trips to Indianapolis for meetings, or other regions to coordinate efforts and services.

Salary:

The salary for this position traditionally starts at $93,002 but may be commensurate with education or work experience.

Use our  Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows: 

• Assist the IT Director in developing current and long-range direction of technology in accordance with the direction of the agency. 
• Assist the IT Director in setting policies and procedures, technical standards and methods and priorities for information systems activities. 
• Assume director’s responsibilities in their absence. 
• Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures. 
• Analyze new technologies and make recommendations.
• Assist the executive team in the budgeting process
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Monitor time and dollar expenditures to ensure projects and budgets meet established targets 
• Represent the agency’s information technology division at events and meetings 
• Assist in the budgeting process with agency senior management for the information technology division. 
• Coordinates, reviews, analyzes, and makes recommendations related to requests for proposals of information technology/security projects, ensuring that proposals comply with technical specifications and other IT strategic objectives.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

• a Bachelor's Degree and 1+ year of experience in Computer Science, Information Technology or a related field, or 
• an Associate's Degree and 3+ years of experience in Computer Science, Information Technology or a related field, or
• at least 5+ years of relevant experience in Information Technology or a related field, applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Extensive knowledge of information technology, information security, information management, project management, and/or business management.
• Ability to bridge technology and business goals to provide productive solutions. 
• Broad knowledge of all information technology disciplines and general business theory. 
• Considerable knowledge of the organization and management of state government. 
• Ability to negotiate complex and large sum agreements with other agencies, divisions and outside vendors. 
• Effective communication skills. 
• Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline. 
• Ability to delegate work, set clear direction, and manage workflow. 
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .

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