Job Description

About Us:

We are a dynamic and rapidly expanding short-term rental management company located in the vibrant areas of Saint Charles and Saint Louis, Missouri. Specializing in a diverse portfolio of long-term and short-term rental properties, our team is dedicated to delivering exceptional service and upholding the highest standards of quality and hospitality. Join us as we continue to grow our presence and set new benchmarks in the hospitality industry in Saint Charles and Saint Louis, MO.

Job Overview:

We are searching for a highly organized individual to join our team as the Head of Housekeeping. The Head of Housekeeping will play a crucial role in overseeing all housekeeping operations for our rental properties, ensuring cleanliness, comfort, and guest satisfaction.

Key Responsibilities:

Administrative:

• Prepare reports, presentations, and other documents to support housekeeping operations and decision-making processes.
• Track spending, guest feedback, and housekeeper ratings to identify areas for improvement.
• Utilize data analytics to optimize housekeeping operations and enhance guest satisfaction.

Staff Management:

• Recruit, train, and supervise housekeeping staff across all regions.
• Develop and implement training programs to maintain high service standards.
• Schedule staff shifts and assignments to ensure optimal coverage and efficiency.

Cleaning Standards:

• Establish and maintain rigorous cleaning standards and procedures for all properties.
• Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.
• Implement quality control measures to address any issues and ensure guest satisfaction.

Inventory Management:

• Manage inventory of cleaning supplies, linens, and amenities for all properties.
• Monitor inventory levels and coordinate replenishment as needed.
• Optimize inventory usage to minimize waste and reduce costs.

Guest Satisfaction:

• Address guest inquiries, concerns, and requests related to housekeeping promptly and professionally.
• Take proactive measures to anticipate and exceed guest expectations.
• Collaborate with other departments to resolve guest issues and enhance the overall guest experience.

Safety and Compliance:

• Ensure compliance with health, safety, and sanitation regulations and guidelines.
• Implement and enforce safety protocols and procedures to protect guests and staff.

Communication and Coordination:

• Maintain open communication channels with other departments.
• Serve as a liaison between the housekeeping department and other departments, such as front office, maintenance, and property management.
• Facilitate communication and coordination of housekeeping activities to ensure alignment with overall business objectives.

Preferred Qualifications:

• Proven experience in housekeeping management, preferably in the hospitality or short-term rental industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent organizational and time management abilities, with meticulous attention to detail.
• Knowledge of cleaning techniques, equipment, and products.
• Familiarity with health, safety, and sanitation standards and regulations.
• Problem-solving skills and the ability to handle guest inquiries and complaints effectively.
• Flexibility to work weekends, holidays, and irregular hours as needed.
• Certification or training in hospitality management is a plus.

Join Our Team:

If you are passionate about maintaining high standards of cleanliness and guest satisfaction in the hospitality industry, we invite you to apply for the position of Head of Housekeeping. Join our team and contribute to our mission of delivering exceptional service and setting new standards of excellence in property management.

Please email emily.wolf@lagerealestate.com with the subject line Head of Housekeeping. Introduce yourself and attach your resume.

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Work Location: In person

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