Help Desk Support II Job at Apollo Mechanical Contractors, Kennewick, WA

TXhmeHhkeGovWU4zR3gvRUtTTlp6L25FdkE9PQ==
  • Apollo Mechanical Contractors
  • Kennewick, WA

Job Description

Help Desk Support II

Kennewick, WA | Full-Time | Wage: 40k-60k/year

Position Summary

The Help Desk Support II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
  • Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

    Required Qualifications:
  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
  • 2+ years of experience in a help desk, technical support, or IT support role.
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
  • Experience using IT service management (ITSM) and ticketing systems.
  • Familiarity with remote support tools and techniques.
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
  • Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications:

  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience supporting hybrid environments with both on-site and remote employees.
  • Exposure to ITIL practices and ITSM frameworks.

Why Join Us:

  • Competitive compensation and benefits package.
  • Professional development opportunities, including training and certifications.
  • A collaborative and supportive work environment focused on operational excellence..

All employees are subject to a pre-employment drug screen.

Please apply online at .

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

Job Tags

Full time, For contractors, Remote work,

Similar Jobs

Liberty Personnel Services, Inc.

BMS Technician Job at Liberty Personnel Services, Inc.

 ...Job Details: BMS Technician My client is a Building Automation and Energy Management integrator and distributor who is actively seeking a Building Automaton oriented BMS Technician. Knowledge of Building Automation and HVAC systems related to Commercial Buildings... 

US AMRJones Lang LaSalle Americas, Inc.

BMS Controls Engineer Job at US AMRJones Lang LaSalle Americas, Inc.

 ...experience to a new industry, join our team as we help shape a brighter way forward. IoT Operations SME (Subject Matter Expert)/BMS Controls Engineer Job Summary The IoT Operations SME/BMS Controls Engineer plays a crucial role in ensuring the efficient operation... 

Urban Nirvana Spa & Salon

Stylist Assistant Job at Urban Nirvana Spa & Salon

Are you a soon-to-be or recent cosmetology school graduate? Looking to further your expertise behind the chair? You have opened the right job ad! Urban Nirvana Salon Columbia is looking to add a stylist assistant to our team. During your time as an assistant, you will...

University of Pennsylvania

CHAIR, DEPARTMENT OF CLINICAL SCIENCES & ADVANCED MEDICINE Job at University of Pennsylvania

 ...interdisciplinary programs within the School of Veterinary Medicine, including the Penn Vet Cancer Center , Institute for Zoonotic and Infectious Diseases , Center for Host Microbial Interactions , Shelter Medicine & Community Engagement , One Health , Animal Welfare and... 

Leap Brands

Vice President of Marketing - Restaurants Job at Leap Brands

 ...Position Overview We are seeking a dynamic and strategic Vice President of Marketing to lead the development and execution of all marketing initiatives for our franchisor restaurant brand. This executive will be responsible for building brand equity, driving franchisee...