Help Desk Support II Job at Apollo Mechanical Contractors, Kennewick, WA

TXhmeHhkeGovWU4zR3gvRUtTTlp6L25FdkE9PQ==
  • Apollo Mechanical Contractors
  • Kennewick, WA

Job Description

Help Desk Support II

Kennewick, WA | Full-Time | Wage: 40k-60k/year

Position Summary

The Help Desk Support II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
  • Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

    Required Qualifications:
  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
  • 2+ years of experience in a help desk, technical support, or IT support role.
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
  • Experience using IT service management (ITSM) and ticketing systems.
  • Familiarity with remote support tools and techniques.
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
  • Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications:

  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience supporting hybrid environments with both on-site and remote employees.
  • Exposure to ITIL practices and ITSM frameworks.

Why Join Us:

  • Competitive compensation and benefits package.
  • Professional development opportunities, including training and certifications.
  • A collaborative and supportive work environment focused on operational excellence..

All employees are subject to a pre-employment drug screen.

Please apply online at .

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

Job Tags

Full time, For contractors, Remote work,

Similar Jobs

American Water Works Company Inc

Cyber Security Analyst Job at American Water Works Company Inc

 ...S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency...  ...experiences to grow professionally! Primary Role The Cybersecurity Analyst is responsible for investigating escalated cybersecurity alerts... 

University of Pennsylvania

CHAIR, DEPARTMENT OF CLINICAL SCIENCES & ADVANCED MEDICINE Job at University of Pennsylvania

 ...interdisciplinary programs within the School of Veterinary Medicine, including the Penn Vet Cancer Center , Institute for Zoonotic and Infectious Diseases , Center for Host Microbial Interactions , Shelter Medicine & Community Engagement , One Health , Animal Welfare and... 

Leap Brands

Vice President of Marketing - Restaurants Job at Leap Brands

 ...Position Overview We are seeking a dynamic and strategic Vice President of Marketing to lead the development and execution of all marketing initiatives for our franchisor restaurant brand. This executive will be responsible for building brand equity, driving franchisee... 

ZT Systems group

Senior Cloud Reliability Engineer, Hyperscale Job at ZT Systems group

 ...ensure cloud hardware meet specified requirements and collaborating with cross-functional teams. The ideal candidate should have a B.S. in Electrical Engineering or Computer Science, relevant experience, and knowledge of programming languages like Python.#J-18808-Ljbffr

Preferred Care at Home of East Tennessee

Caregivers Needed Job at Preferred Care at Home of East Tennessee

 ...GIVERS NEEDED IN THE CLEVELAND AND SURROUNDING AREACalling all caregivers to come join one of the largest home health care companies in...  ...Positions* Caregiver Companions. No Certifications or experience necessary* Certified Nursing Assistants* Certified Home Health...