We’re currently hiring on behalf of our partner - a fast-growing field and technical services provider in the B2B space, focused on vending, POS systems, and coin-operated machine solutions. To support their continued expansion, they are seeking a Field Operations Manager based in Chicago, Illinois , to oversee day-to-day field operations and lead a regional team.
This role is a great fit for someone with a strong background in B2B sales and services, particularly to street-level retail businesses. If you’re technically minded, skilled in inventory and operations management, and great at building trust with small business owners—this could be your next big opportunity.
What You’ll Be Doing:
Lead and manage a team of field service technicians and sales reps across the Chicago area
Oversee client services and support for existing business accounts
Recruit, train, and manage field staff while ensuring adherence to company procedures
Conduct location audits for service quality, stock/inventory, and marketing compliance
Collaborate with internal departments—sales, support, and collections—to boost operational efficiency
Build and maintain strong partnerships with local business owners and service partners
Track and improve KPIs, team performance, and customer satisfaction
Coordinate the installation, maintenance, and troubleshooting of product hardware and software
Analyze performance data and prepare regular reports for leadership
Answer and resolve escalated customer inquiries via phone and chat
Maintain detailed logs and updates within the company CRM
Manage warehouse stock control and purchasing
Requirements:
Valid driver’s license and access to a personal vehicle (work-related gas, tolls, and parking fully reimbursed)
Previous experience managing field service or technical teams
Experience working with street-level retail or service-based small businesses
Strong technical skills, especially with CRM tools and mobile-based applications
Bilingual in English and Spanish (required)
Why Join Our Partner's Team?
Casual, team-focused work environment
Thorough training on industry tools and systems
Growth-focused career development support
Competitive base salary plus bonus based on KPIs
Health Reimbursement Arrangement (HRA)
Full reimbursement for job-related travel expenses
Paid time off and flexible scheduling options
Please note: You may be asked to sign a confidentiality and non-disclosure agreement during the interview process in order to review product and commission details.
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