Job Description

Summary:
Customer Success Specialists serve as the primary point of contact for post-onboarding client communication. They provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication.

Key Responsibilities:

• Respond to client inquiries through Intercom (text and phone)
• Triage, resolve, or escalate technical issues as appropriate
• Educate clients on system features and best practices
• Ensure timely ticket resolution and adherence to SLAs
• Log and track issues in internal systems and follow up proactively
• Maintain comprehensive client records and communication logs

Requirements:

• 1+ year in SaaS customer support or related field
• Strong communication skills and empathetic client-facing demeanor
• Proficiency in Intercom, Slack, and Google Workspace
• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Familiarity with Stack Overflow and ZohoAssist
• Experience with ChiroHD systems and client lifecycle
• Exposure to healthcare technology or practice management tools

Benefits:

• Competitive salary
• Health insurance
• Flexible PTO
• Professional development and growth opportunities

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