Contact Center Specialist Job at CornerStone Staffing, Dallas, TX

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  • CornerStone Staffing
  • Dallas, TX

Job Description

Contact Center Specialist
Location: Dallas, TX | Onsite (Potential for remote after training)

COMPENSATION & SCHEDULE
• $17.50/hour
• Monday – Friday, 8:00am to 5:00pm
• W2 Employment
• Start Date: ASAP

ROLE IMPACT
As a Contact Center Specialist, you’ll serve as the front line for one of the DFW area's major hospitals. You will assist patients and families with appointment scheduling, registration, and service inquiries. Your communication skills and attention to detail will directly impact patient experience and operational efficiency.

KEY RESPONSIBILITIES
• Answer inbound calls and electronic requests from patients, families, and external contacts
• Register new patients and schedule healthcare appointments accurately
• Provide clear responses to general inquiries, complaints, and service concerns
• Document interactions using hospital web-based systems in a paperless environment
• Collaborate with internal teams to resolve issues promptly and professionally

MINIMUM QUALIFICATIONS
• 2+ years of call center experience
• High school diploma or GED
• Stable work history required (no frequent job changes)
• Excellent verbal and written communication skills
• Strong attention to detail and multitasking ability

CORE TOOLS & SYSTEMS
• Web-based scheduling platforms
• Electronic medical record (EMR) systems
• Multi-line phone systems
• Microsoft Office Suite
• Internal messaging/email platforms

PREFERRED SKILLS
• Prior healthcare or medical scheduling experience
• Familiarity with HIPAA regulations
• Bilingual (English/Spanish)

LEGAL NOTICE
• Must pass background check, drug screen, and skills testing
• Proof of flu vaccination required

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Job Tags

Full time, Work at office, Immediate start, Monday to Friday,

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