Contact Center Specialist
Location: Dallas, TX | Onsite (Potential for remote after training)
COMPENSATION & SCHEDULE
• $17.50/hour
• Monday – Friday, 8:00am to 5:00pm
• W2 Employment
• Start Date: ASAP
ROLE IMPACT
As a Contact Center Specialist, you’ll serve as the front line for one of the DFW area's major hospitals. You will assist patients and families with appointment scheduling, registration, and service inquiries. Your communication skills and attention to detail will directly impact patient experience and operational efficiency.
KEY RESPONSIBILITIES
• Answer inbound calls and electronic requests from patients, families, and external contacts
• Register new patients and schedule healthcare appointments accurately
• Provide clear responses to general inquiries, complaints, and service concerns
• Document interactions using hospital web-based systems in a paperless environment
• Collaborate with internal teams to resolve issues promptly and professionally
MINIMUM QUALIFICATIONS
• 2+ years of call center experience
• High school diploma or GED
• Stable work history required (no frequent job changes)
• Excellent verbal and written communication skills
• Strong attention to detail and multitasking ability
CORE TOOLS & SYSTEMS
• Web-based scheduling platforms
• Electronic medical record (EMR) systems
• Multi-line phone systems
• Microsoft Office Suite
• Internal messaging/email platforms
PREFERRED SKILLS
• Prior healthcare or medical scheduling experience
• Familiarity with HIPAA regulations
• Bilingual (English/Spanish)
LEGAL NOTICE
• Must pass background check, drug screen, and skills testing
• Proof of flu vaccination required
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...experience to a new industry, join our team as we help shape a brighter way forward. IoT Operations SME (Subject Matter Expert)/BMS Controls Engineer Job Summary The IoT Operations SME/BMS Controls Engineer plays a crucial role in ensuring the efficient operation...
...Job Details: BMS Technician My client is a Building Automation and Energy Management integrator and distributor who is actively seeking a Building Automaton oriented BMS Technician. Knowledge of Building Automation and HVAC systems related to Commercial Buildings...
...chronic and specialty conditions. As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling... ...and direct customer to pharmacist if necessary Field any medical questions when appropriate Communicate and interact with...
...s successes. Heres to crafting careers and creating new legacies. Crafted Headlines: In the role of Packaging Temporary Worker working in Golden, CO you will contribute to the successful manufacturing of high-quality beer and beverage products through...