Job Description

Position: Concierge

Shifts, Time, and Days: Part-time, 4pm - 8pm
Pay Range: $18.00 - 20.00/hour

At Oakmont of Novato, we believe that every day is an opportunity to bring joy, purpose, and connection to our residents’ lives. Our Concierge plays an equally meaningful role in that shared mission.

As the warm welcome at the front desk—the first smile people see and the steady presence residents rely on—you help set the tone for the entire community. This is not just a job; it’s a calling. The relationships built here are deeply rewarding and often life-changing—for both residents and staff alike.

At Oakmont of Novato, you’re not simply working at a front desk. You’re becoming part of someone’s daily story. You’re offering reassurance, kindness, and connection. You’re helping people feel seen, valued, and at home.

Situated on a beautifully landscaped campus and managed by Oakmont Management Group, our community is committed to exceptional quality, comfort, and care. Residents enjoy a vibrant lifestyle empowered by individualized support that promotes independence, dignity, and meaning. We deliver fulfilling lifestyles and relationships with residents, families, and team members by cultivating a winning culture grounded in our core values: Authenticity · Teamwork · Compassion · Commitment · Resilience.

With communities across California, Hawaii, and Nevada, opportunities for growth, relocation, and advancement are abundant. Eligible team members may enjoy:

• Medical, Dental, and Vision benefits
• Vacation, Personal Days, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company-Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Responsibilities

• Provide warm, exceptional customer service to all residents, guests, and visitors.
• Answer phones and direct calls professionally, clearly, and efficiently.
• Monitor the Emergency Alert System and respond immediately to each call.
• Manage the business center, including the organization of incoming and outgoing mail.
• Maintain a safe and secure environment for residents, team members, and visitors.
• Foster a collaborative, positive atmosphere through teamwork and supportive interactions.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Prefer two (2) years of experience in hospitality or senior living.
• Excellent customer service and communication skills.
• Proficiency with personal computers and Microsoft Office programs (Word, Excel, etc.)
• Ability to communicate clearly with residents, families, physicians, and team members.
• Must pass a Criminal Background Check and Health Screening (including TB test).
• For the health and safety of residents and staff, Oakmont may require vaccination, daily screening, surveillance testing, and PPE usage per regulatory guidelines.

About Oakmont Management Group

Oakmont Management Group, based in Irvine, California, is an industry leader managing communities under the Oakmont Senior Living and Ivy Living brands. We serve thousands of seniors across California, Nevada, and Hawaii with a deep commitment to meaningful relationships, joy, laughter, and excellence in service.

We know that caring, authentic relationships create fulfilling lives, and our team members are selected not just for skill, but for heart. Walk into any Oakmont community, and you will feel our pride, warmth, and dedication.

Oakmont Management Group is an Equal Opportunity Employer.

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