Job Description

DUTIES AND RESPONSIBILITIES:

 Adheres to the mission of SERCO.

• Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
• Determined eligibility for applicants seeking child care services scholarships
• Accepts and coordinates referrals for child care from authorized referral sources
• Determines, verifies, and documents eligibility and notifies parents of their eligibility status
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers, and CVWDB staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Enrolls children in childcare settings, as appropriate
• Authorizes payment to eligible parents presenting appropriate qualifying documentation
• Assesses parent fees
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents’ rights and responsibilities and explain attendance responsibilities
• Tracks attendance and services utilization
• Refers to suspected fraud or misuse of the appropriate resource.
• Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
• Responses for Assisting and preparing quality assurance monitoring.
• Provides process informational support/instruction to parents as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers

EDUCATION AND EXPERIENCE:

• A four-year college degree with a major emphasis in Business or the Social/Behavioral Sciences is preferred.
• Two years of job training experience or similar activities involving individual counseling and case management.
•  Familiar and sensitive to the unique needs of economically disadvantaged individuals and families of diverse ethnic backgrounds.
• Must have strong, effective oral and written communication skills, as well as strong interpersonal skills.
• Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits.
• Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
• Must be knowledgeable about community resources and ability to work with and relate to clients.
• Cultural sensitivity is a must.
• Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.
• Bilingual preferred.

Must have  Physical demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS:  While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. The employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up a display area.
• WORK ENVIRONMENT:  Fast-paced, demanding physically and mentally, will be in constant communication.

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 EQUAL OPPORTUNITY EMPLOYER, position open until filled

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