Job Description

Ready to make a BIG impact in people’s lives by helping people reach their career goals?
In this role, you’ll have the opportunity make a meaningful contribution every single day.

WHAT YOU’LL DO
You will help to ensure that they have an exceptional experience and outcome during their job search as members of our career coaching program.

DUTIES
• Provide email support; working closely with clients and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and diagnose reported problems and work to understand and correct problems or discover educational opportunities.
• Build strong relationships with your colleagues and with clients, communicating in a timely, professional and respectful manner.
• Coordinate with team member schedules to meet customer deadlines and service expectations.
• Special projects as needed.

KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
• You have at least one year of experience in customer service
• Practical knowledge of the healthcare or career coaching industry a plus.

SKILLS REQUIRED
• Good written communication skills and can relay information clearly, concisely and thoughtfully.
• You are an entrusted problem-solver, a skilled prioritizer and take ownership in the work that you do.
• You are dependable
• You enjoy helping people
• Must be able to follow through and own projects and problems
• Must have excellent attention to detail skills
• Must be able to multi-task and have a sense of urgency to get tasks completed

ABILITIES REQUIRED
• You have a working knowledge of Microsoft (Word, Outlook, PowerPoint) and Google Sheets
• You are able to work 24+ hours per week (flexible hours)

Job Tags

Part time, Work from home, Flexible hours,

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