Job Description

Location: Harrisburg, PA
Position Type:  Hybrid
Hybrid Schedule: Onsite one week a month
Contract Length: 1 year + extensions

Position Overview:
The Business Process Consultant will gather requirements, create user stories, and support testing efforts to ensure successful ServiceNow implementations. This role partners with stakeholders to document workflows, provide training, and drive process improvement in an Agile/Scrum environment.

Duties:

• Gather business requirements and translate them into clear user stories and acceptance criteria

• Perform functional testing and coordinate User Acceptance Testing (UAT) activities

• Document workflows, processes, and end-user training materials

• Guide stakeholders on ServiceNow capabilities and best practices

• Support process improvement initiatives and knowledge transfer

• Collaborate with cross-functional teams using Agile/Scrum methodologies

Required Skills:

• Strong understanding of ServiceNow platform capabilities

• Experience gathering requirements and writing user stories

• Hands-on experience with functional testing and UAT coordination

• Familiarity with Agile/Scrum practices

• Excellent communication and documentation skills

Preferred Skills:

• ITIL Foundations certification

• Agile or Scrum certification

• Experience delivering end-user training and process improvement workshops

Job Tags

Contract work,

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