Job Description

Position Summary:

The Assistant General Manager (AGM) plays a key leadership role in the day-to-day operations of the restaurant. Working alongside the General Manager, the AGM helps ensure top-quality customer service, operational excellence, and team development. This position is responsible for helping lead the team, manage inventory, uphold Bojangles’ brand standards, and drive store performance.

Key Responsibilities:

• Assist the General Manager in overseeing restaurant operations, including food quality, speed of service, cleanliness, and staff performance.
• Ensure consistent, high-quality guest experiences by coaching team members and holding them accountable to standards.
• Help recruit, train, and develop employees to build a strong, effective team.
• Support inventory management, ordering, and cost control efforts.
• Monitor compliance with food safety, sanitation, and workplace safety regulations.
• Manage shifts effectively, including opening/closing procedures, labor deployment, and handling customer concerns.
• Drive sales through excellent service and suggestive selling.
• Serve as the acting General Manager when the GM is not present.

Qualifications:

• 1–2 years of restaurant leadership or shift management experience (Quick Service or Fast Casual preferred)
• Strong communication and problem-solving skills
• Proven ability to lead, train, and motivate teams
• Basic knowledge of labor management and food cost control
• Availability to work flexible hours, including weekends and holidays

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